Due to the nature of sealed product in the TCG industry, we do not offer returns.  That said, if something arrives damaged or not as described, send us an email and we'll make it right | sales@pokeaccess.com

(This policy also extends to all Merchandise & Accessories)

Cancellations can be requested prior to a shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made. 

Email sales@pokeaccess.com to inquire about all cancellations or returns.